Customer Support Executive – Job Description

We are looking for a customer-focused professional to handle customer queries over calls and email, ensuring timely resolution and a high level of customer satisfaction.

Key Responsibilities:

• Respond to customer queries via phone and email in a timely and professional manner
• Provide accurate information about products, services, and processes
• Resolve customer issues or escalate complex cases to the appropriate team
• Maintain records of customer interactions and follow-ups
• Ensure customer satisfaction through effective communication and support
• Coordinate with internal teams to resolve customer concerns
• Follow standard operating procedures and service guidelines

Required Skills:

• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal abilities
• Ability to handle customer interactions professionally and patiently
• Basic computer knowledge and familiarity with email/CRM tools
• Ability to multitask and manage time effectively